What do you need to process my order?

We need the “unflattened” source file (Photoshop or Fireworks file) of the page or element you want produced. Give us a call if you have questions about the format. We handle most of them, so it shouldn’t be a problem. Flattened images so we know what the finished page is supposed to look like. Provide any project-specific notes in Sticky Notes in PDF or in your Photoshop file itself. Font files if you’re using something custom or special.

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Do you do your revisions?

Just let us know in your client area that you need something updated. Depending on what it is and its complexity, we will either do it for free or discuss an additional fee. Your client area never closes. We work until you are happy. The end.

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Do you guarantee delivery times?

Just give us the date and we’ll do everything we can to get it done. Also remember that designs have varying complexities to code, so even though you may request a specific deadline or expect a price provided by the order system, we do have to confirm that your expectations are possible before we start. Dedicating resources to rush projects is not an issue, however we have to evaluate artwork and requirements before we commit to deadlines and pricing.

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What hours do you work?

MisterSlicing offices are open from Monday to Friday, 7:00am – 4:00pm GMT (11:00pm – 8:00am PDT). Although offices are not always open we still perform work if needed in the weekend.

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Do you offer design work?

We don’t exactly offer web design services as we choose to focus strictly on providing the best PSD to HTML and CSS we possibly can.

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